Genesys Cloud Call Centre Software

Call centre software as it should be

Create exceptional customer relationships and fuel future growth with our people-obsessed contact centre software.

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  • Meet your budget
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  • Made just for you
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  • Completely self-guided

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Genesys is trusted by over 11,000 companies around the world

Organisations of all types can quickly and easily deliver seamless omnichannel customer journeys and build lasting relationships.

Make it easy for people to contact your business—when they want and on the channel they prefer.

Contact centre, workforce optimisation and business communications — all in a single application.

IVR

Drive better customer experiences while making your business more profitable, versatile and scalable.

Connect business-critical systems and add new tools and functionality to meet your call centre needs.

Capture, qualify, engage and convert leads faster and more effectively with the power of machine learning.

From chatbots and voicebots to third-party integrations—easily design, configure and manage applications with an intuitive web-based drag-and-drop interface.

Collect and analyse contextual journey data across all interactions for real-time insights; predict and plan for the future more successfully.

Reduce attrition, improve employee skills and knowledge and drive better performance while remaining compliant.

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