Genesys Cloud Call Centre Software
Call centre software as it should be
Create exceptional customer relationships and fuel future growth with our people-obsessed contact centre software.
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Genesys is trusted by over 11,000 companies around the world
Organisations of all types can quickly and easily deliver seamless omnichannel customer journeys and build lasting relationships.
Make it easy for people to contact your business—when they want and on the channel they prefer.
Contact centre, workforce optimisation and business communications — all in a single application.
Drive better customer experiences while making your business more profitable, versatile and scalable.
Connect business-critical systems and add new tools and functionality to meet your call centre needs.
Capture, qualify, engage and convert leads faster and more effectively with the power of machine learning.
From chatbots and voicebots to third-party integrations—easily design, configure and manage applications with an intuitive web-based drag-and-drop interface.
Collect and analyse contextual journey data across all interactions for real-time insights; predict and plan for the future more successfully.
Reduce attrition, improve employee skills and knowledge and drive better performance while remaining compliant.
“Now we are able to provide a consistent customer experience across all channels – we are able to weave together these interactions. For us, Genesys is like a single pane of glass."
Vice President, Infrastructure, IT Operations, Waste Management
“Across the board, Genesys provided the customer experience platform that we needed to really see PayPal move to the next level. It was a huge game changer."
Director of Service Delivery & Engineering, PayPal
“In a world where customer service expectations are changing at lightning speed, Genesys gives us a serious competitive advantage."
Operations Leader, Quicken Customer Care
“We ultimately selected Genesys because of its open, all-in-one cloud architecture based on Amazon Web Services. It was a lot like Salesforce with its advanced design and intuitive user interfaces. It also included a wealth of customer engagement features."
CEO, Rapid Financial Services
“As mobile banking channels get busier, we’re moving from telephony-based responses to digital self-service and, with Genesys, we can accurately reconfigure our resources to match changing demand."
Head of Business Development and Support, Swedbank
“The breadth and depth of the Genesys omnichannel features, combined with the company’s level of professionalism, knowledge and collaboration, have given us the best value for the money."
Team Lead, System Administrator, Vivonet
“This technology has been a game changer for us. I’ve been in this industry for over 15 years and this is the first time we’ve had the ability to build two-way conversations and relationships with customers."
Strategy Manager, Telus
"As well as improving reliability, we wanted to get a 360-degree view of the customer with simple, centralized control."
Head of IT, Al-Romansiah
“What sold us on Genesys was the simplicity. The cost is straightforward, it’s quick and easy to implement, and it just works… all the time."
Associate Director, RoseHulman AskRose