Make it simple
Give agents, supervisors and admins a single, intuitive interface that makes it easier to serve customers.
Deploy in minutes, add new channels instantly and innovate with a product built for change.
Having everything built in avoids costly development, integration and ongoing support services.
Make it easy to turn on a wide range of capabilities
Use what you need, when you need it — it’s all built in.
Voice and digital channels
- Connect with customers the way they want — phone, chat, email and social channels.
Interactive voice response (IVR)
- Prompt callers to serve themselves using speech recognition and touch.
- Run campaigns with the right dialling mode — predictive, power, preview and more — to reach more customers proactively.
Workforce engagement management (WEM)
- Empower employees with multichannel recording, quality management, workforce management and more.
Reporting and analytics
- Get a complete view of your contact centre with clear and accurate insights across all channels.
- Extend collaboration and communications tools to those outside the contact centre.
Easily integrate with the systems you use
See what customers say about our all-in-one design
“Now we are able to provide a consistent customer experience across all channels – we are able to weave together these interactions. For us, Genesys is like a single pane of glass."
Vice President, Infrastructure, IT Operations, Waste Management
“Across the board, Genesys provided the customer experience platform that we needed to really see PayPal move to the next level. It was a huge game changer."
Director of Service Delivery & Engineering, PayPal
“In a world where customer service expectations are changing at lightning speed, Genesys gives us a serious competitive advantage."
Operations Leader, Quicken Customer Care
“We ultimately selected Genesys because of its open, all-in-one cloud architecture based on Amazon Web Services. It was a lot like Salesforce with its advanced design and intuitive user interfaces. It also included a wealth of customer engagement features."
CEO, Rapid Financial Services
“As mobile banking channels get busier, we’re moving from telephony-based responses to digital self-service and, with Genesys, we can accurately reconfigure our resources to match changing demand."
Head of Business Development and Support, Swedbank
“The breadth and depth of the Genesys omnichannel features, combined with the company’s level of professionalism, knowledge and collaboration, have given us the best value for the money."
Team Lead, System Administrator, Vivonet
“This technology has been a game changer for us. I’ve been in this industry for over 15 years and this is the first time we’ve had the ability to build two-way conversations and relationships with customers."
Strategy Manager, Telus
"As well as improving reliability, we wanted to get a 360-degree view of the customer with simple, centralized control."
Head of IT, Al-Romansiah
“What sold us on Genesys was the simplicity. The cost is straightforward, it’s quick and easy to implement, and it just works… all the time."
Associate Director, RoseHulman AskRose