Genesys Cloud CX

Intentionally designed as an all-in-one cloud contact centre for your business

Personalise the experience with the largest set of capabilities built to work together from the start with Genesys.

Make it simple

Change fast

Reduce costs

Give agents, supervisors and admins a single, intuitive interface that makes it easier to serve customers.

Deploy in minutes, add new channels instantly and innovate with a product built for change.

Having everything built in avoids costly development, integration and ongoing support services.

Make it easy to turn on a wide range of capabilities

Use what you need, when you need it — it’s all built in.

Voice and digital channels

  • Connect with customers the way they want — phone, chat, email and social channels.

Interactive voice response (IVR)

  • Prompt callers to serve themselves using speech recognition and touch.

Outbound dialling

  • Run campaigns with the right dialling mode — predictive, power, preview and more — to reach more customers proactively.

Workforce engagement management (WEM)

  • Empower employees with multichannel recording, quality management, workforce management and more.

Reporting and analytics

  • Get a complete view of your contact centre with clear and accurate insights across all channels.

Business communications

  • Extend collaboration and communications tools to those outside the contact centre.

Easily integrate with the systems you use

AWS
Adobe

See what customers say about our all-in-one design

See the Genesys Cloud CX platform in action with a free demo

Experience today’s most powerful all-in-one cloud contact centre

Make it easy to serve customers, make changes quickly and reduce total cost of ownership with a true all-in-one cloud platform.

Read Genesys PureCloud reviews on G2 Crowd
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