Experience the results of our years of studying customer interactions and refining our solutions.   

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Execute dial modes and campaign tactics that keep agents productive, costs low and contact rates high.  

Outbound Campaigns (Dialer)

Offer unparalleled reliability and consistent experience no matter how your customer contacts you.

The PureCloud platform makes relationships simple

CORPORATE HEADQUARTERS:
2001 Junipero Serra Blvd 
Daly City, CA 94014 
(800) 267-1364 

"I have transitioned from 3 separate systems for Outbound, Email/Chat and IVR and now all of my agents are in 1 system. We have a much more customer-centric experience with better flow."  

Teri Pedersen

VP - HR, PAYROLL, CONTACT CENTre, BACK IN BLACK, INC.

"The ability to make changes, publish, and 'go-live' all in one screen streamlines call centre operations and improves efficiencies and productivity. "

Chris Brooks

DIRECTOR, CALL CENTRE & HR OPERATIONS, SHAG CLF  

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Genesys PureCloud
All-in-one cloud contact centre solution

Connect phone, email, chat and social through one easy-to-use tool.

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Capabilities include multichannel recording, quality management, workforce management, performance monitoring and more. 

Workforce Optimisation

Includes a simple drag-and-drop editor for setting up menus, out-of-the-box keywords, and robust multilingual support.

Speech-Enabled IVR

With a single dashboard,  access information on current state, as well as historical metrics across all media types. 

Dashboard and Reports

Your customer can connect with you on any channel and your system will recognise that customer, and route them to the best agent or support tech.

Omnichannel Routing

Use your browser as a phone. Simply plug in your headset and go!  

WebRTC Softphone

Integrates with the systems you use today

You deserve tools that not only work well, but work well together.

Everything in one place.

Empower your agents with a 360-degree view of the customer. 

Deploy in minutes while meeting compliance requirements. 

Lightning-fast deployment.

Proven availability

What our customers are saying

More than 10,000 companies in over 100 countries trust the PureCloud® platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.

And more...

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+44 1276 457000

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Configured with redundancy for ultimate reliability.

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