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for a better customer service solution.

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Every day customers are prompted to Press 1 when they call for service. And odds are, your current IVR system includes such a prompt. It's inherent to customer service.

But let's think bigger!

Connecting with your customers should be easy. It should be easier for you to manage and even easier for your customers to engage. And that’s what Genesys does. Genesys develops the contact centre software that connects your people to your customers, across all digital channels and voice – easier, faster, better and more effectively.

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How contact centre vendors compare and which quadrant they are aligned to

Analyst views on the strengths and cautions of all participating vendors

How to evaluate key criteria to guide your decision-making process

Right sized for what you need today and tomorrow. 

PureCloud software is a dedicated cloud call centre like no other (really). For 20 - 2000 users, it is the silver lining for your business. It provides all the channels in one platform and enables you to scale up or down from a capabilities standpoint or a user standpoint. No other solution can do what the PureCloud platform does. Or provide as much ROI. Literally. According to the Forrester Total Economic Impact Study, Genesys PureCloud solution breaks the mold with a three-year 571% ROI and payback in less than three months.

The best brands connect with Genesys

Genesys does customer service, exclusively. With class-leading applications that serve the best brands around the world (10,000 of them, in fact), more than 25 billion customer interactions benefit from Genesys technology.

“The great thing is we can use our Genesys platform to design, monitor, and tune customer journeys for a more consistent experience.”

According to Gartner peer insights, customers agree:

Download the Gartner MQ

Get the Gartner MQ 2018 now to learn:

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According to Gartner peer insights, customers agree:

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Call us

“Great implementation that was on-time and on‑budget!”1
- CTO in the finance industry

“Solid platform with a lot of features at a reasonable cost.”1
- IT Manager of Software Engineering in the Services Industry

1 Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences, and do not represent the views of Gartner or its affiliates.

“Great implementation that was on-time and on‑budget!”1
CTO in the finance industry

“Solid platform with a lot of features at a reasonable cost.”1
IT Manager of Software Engineering in the Services Industry

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